Pawprint Rescue: Privacy Policy

Last updated: 8 November 2026

Who this policy covers

This policy is for the game Pawprint Rescue on Android (Google Play package com.onteca.pawprintrescue), iOS and the web.

The game's developer on Google Play is CGA Simulation Studio : Apps for Wellbeing and Fun, part of CGA Studio. The company responsible for the game and this policy is Onteca Limited ("we"), company number 04317651, registered in England and Wales.

What the game does

Pawprint Rescue is a match-3 puzzle game: you solve levels to rescue pets, restore an animal shelter, join a Rescue Squad with other players and take part in events and mini-games. You do not need to give us your name or email address to play.

What we collect

• Player account. When you first play, the game creates an anonymous player ID so your progress can be saved online. You can choose to link a Google or Apple account so you can restore your progress on another device; we then receive an account identifier from Google or Apple, not your password.
• Game progress. Your level, coins and other currencies, boosters, shelter rooms, pets you have named, purchases owned and settings are saved on your device and on our game servers (Unity Gaming Services and our own server, hosted by Amazon Web Services in London).
• What other players can see. Your player name, avatar and level appear on leaderboards, in your Rescue Squad, in races and contests, and when other players visit your shelter. Squad chat messages you send, and the pet snaps you make for the weekly photo contest, are stored on our servers and shown to other players. Snaps are made from in-game art only; the game does not use your camera or your photos.
• Referral codes. If you share an invite link, it carries your referral code so we can reward you when a friend joins.
• Notifications. If you allow notifications, the game schedules reminders on your device (for example when your lives are full or an event is ending).
• Location. The game does not ask for permission to use your location. Our servers and our partners' software can estimate your country or approximate location from your IP address, which we use for things such as regional events and prices.

Advertising

The game can show ads, including optional ads you choose to watch for a reward. Ads come through Google AdMob, which can also fill them from other ad networks through mediation: AppLovin, maio, Meta Audience Network and Unity Ads.

To show ads, the advertising software in the game automatically collects and shares this data with Google and with the ad networks that serve the ads:

• IP address: used to estimate the device's approximate location.
• Device IDs: the Android advertising ID or Apple's IDFA (you can reset or limit them in your phone's settings), the app set ID, and other identifiers.
• App information and performance: diagnostics such as crashes, app launch time and ad loading.
• App activity: interactions such as app launches, taps and ads viewed.

Google and its partners use this data for advertising, analytics and fraud prevention. In the UK, the EEA and Switzerland the game asks for your consent with Google's consent form before it shows personalised ads, and on iPhone and iPad Apple asks whether the game may track you. You can change your choice later from the game's settings. Google's privacy policy explains how Google handles data.

Analytics and crash reports

The game uses Firebase Analytics and Firebase Crashlytics (Google) and Unity Analytics (Unity Technologies) to understand how the game is played and to fix problems. They collect an app instance ID, device and app details (such as device model, operating system and app version), gameplay events (such as levels played, won and lost, and purchases) and crash reports. We use them to balance levels, improve the game and find bugs, and we look at totals and trends, not at named individuals.

Purchases

The game offers optional in-app purchases, such as coin packs, bundles and the Shelter Pass. Purchases go through Google Play or the Apple App Store (or Stripe on the web). They handle payment, and we never see your card details. The store tells the game which purchases you have made so it can deliver them.

If you pre-registered for the game on Google Play, Google Play gives the game a free one-time reward item when you first install it, which the game delivers like a purchase.

Links and sharing

If you tap a share button, the game makes a picture (for example a rescue card or a snap) on your device and opens your phone's share sheet so you can send it with an app you choose. We do not receive it. Tapping an ad or a link can open a website or app store page, which has its own privacy policy.

Who we share data with

We do not sell personal data. We share data only with the service providers that run the game for us: Google (Firebase, AdMob, Google Play and sign-in), Apple (App Store and sign-in), Unity Technologies (Unity Gaming Services and Unity Ads), Amazon Web Services (server hosting), Stripe (web payments) and the ad networks listed above. Some of them may process data outside the UK and EU, including in the United States, under their own safeguards.

Keeping data secure

Data travels to our servers and our partners over encrypted connections. Access to our servers is restricted to the people who run the game.

Keeping and deleting data

We keep your game account and progress for as long as you have an account with us. You can ask us to delete your account and progress at any time by emailing info@cgastudio.games with your player name and the device you play on; we will do so within 30 days. Uninstalling the game removes the data saved on your device but does not delete your online account. Our partners keep the data they collect under their own policies; Google explains how long it keeps data.

Age

Pawprint Rescue is made for adults and is intended for players aged 18 and over. We do not knowingly collect information from children. If you think a child has given us information, please contact us and we will remove it.

Your rights

You can ask us what personal data we hold about you, and ask us to correct, export or delete it, or object to how we use it. If you are in the UK or EU, you can also complain to the UK Information Commissioner's Office at ico.org.uk or your local data protection authority. Our legal bases are performing our contract with you (running the game and your account), our legitimate interests (improving the game, preventing fraud) and your consent (personalised ads).

Changes to this policy

If we change this policy, we will update this page and the date at the top.